Leveraging Physician Engagement

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Overview / Abstract:

Discover what motivates physicians and health care professionals to work together to create an improved patient experience. Physician engagement seeks to reduce suffering for patients and improve upon safety and quality measures. This session discusses the importance of culture and communication in driving physician engagement, and how to measure success.

Now is the time to gain an in-depth understanding of what is required to be a successful practitioner under the ACA.

Protect your practice and improve the health of both your patients and community in this new environment. Be among the leaders who have a winning Affordable Care Act-era practice.

At the conclusion of the activity, attendees will be able to:
-Discuss how consumerism in health care is changing paradigms…and fast
-Discover what's more important: HCAHPS/CG-CAHPS or branding/reputation management
-Demonstrate the role of data transparency in improving physician communication and interaction


Mar 15, 2019


Office Management , Clinical Laboratory CE, EMS / EMT / Paramedic CE, Informatics / Coding / Billing CE, Nurse Practitioner , Nursing CNE, Occupational Therapy CE, Physician CME, Physician Assistant CME, Radiology / RAD Tech CE





Credits / Hours



ACCME, AOA, Florida Board of Nursing

Presenters / Authors / Faculty

Paul Westbrook - Independent Consultant / Formerly Inova Health System
Mr. Paul Westbrook is an Independent Consultant. He previously served at Inova Health System from 2012 to 2015 as Vice President of Patient Experience where he was responsible for the creation, implementation and maintenance of systems that deliver excellent patient experiences. Prior to joining Inova, Paul began his service delivery consulting company, Westbrook Consulting, with the mission of transferring his 35 years of hospitality service in branding, strategic deployment, and operations to other service industries, to give back to his community and make a meaningful difference in peoples’ lives. Paul’s previous career with The Ritz-Carlton and Marriott International spanned more than 26 years. He now serves on the Boards of the Malcolm Baldrige National Quality Awards and the Beryl Institute.

Sponsors / Supporters / Grant Providers


Keywords / Search Terms

American Board of Quality Assurance and Utilization Review Physicians (ABQAURP) American Board of Quality Assurance and Utilization Review Physicians,ABQAURP,American Board of Quality Assurance and Utilization Review Physicians (ABQAURP),Accountable Care,Data Security,Physician Advisor,Utilization,Quality,ICD-10,Physician leadership,population health,medical home,quality indicators,reimbursement,Baldrige,quality improvement,Live,CE,CME,Seminar

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