Overview / Abstract: |
Complaints are inevitable, no matter how committed you are to excellent service. Although most feel this is a negative situation, it can actually be positive for your pharmacy. Join this course to learn how complaints can affect your business, explore steps to handle patient complaints effectively, and review best practices for documentation and staff training requirements. |
Expiration |
Dec 31, 2021 |
Discipline(s) |
Pharmacy CPE |
Format |
Online, Webinar / Webcast / Video |
Cost |
19.00 |
Presenters / Authors / Faculty |
Kelly Stegh, PharmD |
Keywords / Search Terms |
CEimpact CEimpact CEimpact CEI Impact CEI ce, customer service, compliance, patient, complaints, turn negative, turning negative, positive |