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CEimpact

Complaints: Turning a Negative Into a Positive 2021

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Overview / Abstract:

Complaints are inevitable, no matter how committed you are to excellent service. Although most feel this is a negative situation, it can actually be positive for your pharmacy. Join this course to learn how complaints can affect your business, explore steps to handle patient complaints effectively, and review best practices for documentation and staff training requirements.

Expiration

Dec 31, 2021

Discipline(s)

Pharmacy CPE

Format

Online, Webinar / Webcast / Video

Cost

19.00

Presenters / Authors / Faculty

Kelly Stegh, PharmD
Management Consultant
Next Step Consulting

Keywords / Search Terms

CEimpact CEimpact CEimpact CEI Impact CEI ce, customer service, compliance, patient, complaints, turn negative, turning negative, positive

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